Website & Customer Experience
Make it easier for customers to find you, trust you, and do business with you.
Your website is often where a potential customer decides whether to take the next step. But a great customer experience doesn’t stop at your homepage.
Lantern House helps create the websites, systems, and customer touchpoints that make your business easier to find, easier to navigate, and easier to choose.
Your Website Should Be Your Hardest-Working Employee.
It should answer questions, build confidence, guide people toward the next step, and keep working even when you’re busy doing everything else.
But the experience doesn’t end when someone fills out a form or makes a call. Every step that follows shapes how a customer feels about your business.
GET FOUND
Help the right customers discover your business.
BUILD TRUST
Create a professional experience that gives people confidence in choosing you.
MAKE IT EASY
Remove friction from inquiry to follow-up and everything in between.
A Website Built to Work for Your Business
Website & Customer Experience
Your website should look professional, reflect your business, and make it easy for customers to understand what you do and what to do next.
Lantern House creates custom websites designed around your business, your customers, and your goals.
We're not using cookie-cutter websites that make you look like everyone else. We're not using AI to build your site in five minutes. And all those cool, flashy websites with something moving at every click? They can slow down your site and create a frustrating customer experience. We don't do that here either.
Instead, we listen to your needs, understand your customer journey, and build a website designed to attract new business and foster ongoing relationships with your customers.
Building trust. That's the most important part of a website. But if no one can find your website, well... you don't exist.
Build a Website | Starts at $1,500
Includes:
- Custom website design
- One year of hosting
- Basic SEO setup
- Contact forms
- Mobile optimization
Already have a website?
You may not need to start over. Lantern House can also help with website updates, improvements, and ongoing support.
A Great Website Can't Help Much If Nobody Finds It.
SEO (search engine optimization) helps search engines understand your website and helps potential customers find your business when they're actively looking for what you offer.
Lantern House focuses on practical SEO improvements designed to strengthen your website and improve your visibility in search.
Search Engine Optimization | Starting at $350
Services may include:
- SEO audit
- Keyword optimization
- Website improvements
- Search visibility recommendations
What Happens After Someone Says “I'm Interested”?
A new lead comes in. Someone requests information. A customer needs a reminder. A past customer hasn't heard from you in six months.
Those little moments are easy to miss when you're busy running the business.
Lantern House can help create simple workflows that keep communication moving and customers from falling through the cracks.
Customer Workflow Support | Starting at $500
Services may include:
- Lead follow-up workflows
- Email automation
- Text reminders
- Customer nurture sequences
See Your Business Through Your Customer's Eyes
Sometimes it's hard to spot friction when you already know exactly how your business works. What happens when you're not there? Is the experience the same as when you are there? Or are shortcuts being made that could be hurting your business?
A Mystery Shopper assessment provides an outside look at the customer experience, helping uncover the small details that may be affecting trust, consistency, or satisfaction.
Mystery Shopper | Starting at $100 + cost of service
Includes an assessment, photos when appropriate, and recommendations tailored to what was observed.
Not Sure What's Getting in the Way?
Maybe your website needs work. Maybe customers aren't finding you. Maybe leads are coming in but aren't turning into business.
You don't have to know exactly where the problem is before you reach out.
We'll look at what's happening and help determine where improving the customer experience could make the biggest difference.